Monitoring - We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.
Aug 20, 2026 - 09:01 UTC
Aug 20, 2026 - 09:01 UTC
Update - We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.
Aug 19, 2026 - 06:51 UTC
Aug 19, 2026 - 06:51 UTC
Identified - The issue has been identified as an incident of a third-party in our core-banking setup
Aug 17, 2026 - 13:48 UTC
Aug 17, 2026 - 13:48 UTC
Investigating - We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.
Aug 17, 2026 - 12:22 UTC
Aug 17, 2026 - 12:22 UTC
Billie Checkout
Operational
Order API
Operational
Checkout Widget
Operational
Demo shop
Operational
Merchant portal
Operational
Merchant Portal
Operational
Merchant Portal API
Operational
Buyer portal
Operational
Buyer portal
Operational
Buyer portal API
Operational
Billie Website
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Developer portal
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Servers
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AWS ec2-eu-central-1
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AWS ec2-eu-west-3
Operational
AWS ec2-eu-west-2
Operational
AWS ec2-eu-west-1
Operational
AWS ec2-eu-south-1
Operational
AWS ec2-eu-north-1
Operational
Operational
Degraded Performance
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Maintenance
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had a partial outage.