Partial Checkout issues

Incident Report for Billie

Resolved

This incident has been resolved.
Posted Aug 26, 2024 - 20:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2024 - 13:39 UTC

Update

We mitigated the issue to get the order creation and checkout flows working again. However, while we wait for the third-party provider, the merchant dashboard will still be affected.
Posted Aug 26, 2024 - 12:58 UTC

Update

We identified the issue with one of our third-party providers, and we are following up with them.
Posted Aug 26, 2024 - 12:39 UTC

Identified

We identified an issue with our internal systems affecting the checkout experience - an fix is currently under investigation
Posted Aug 26, 2024 - 12:01 UTC
This incident affected: Merchant portal (Merchant Portal) and Billie Checkout (Order API, Checkout Widget).
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