Delayed Payment Allocation for SEK Transactions

Incident Report for Billie

Monitoring

We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.

Posted Aug 20, 2026 - 09:01 UTC

Update

We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.

Posted Aug 19, 2026 - 06:51 UTC

Identified

The issue has been identified as an incident of a third-party in our core-banking setup

Posted Aug 17, 2026 - 13:48 UTC

Investigating

We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.

Posted Aug 17, 2026 - 12:22 UTC